MIA - AI LOA

Loan Officers know the truth: opportunities don’t wait. A missed call can mean a missed pre-approval, a missed referral, or a missed deal entirely.

That’s why Haymaker offers Mia—an AI-driven Loan Officer Assistant designed to keep you connected, responsive, and professional even when you’re tied up with clients or files.

Mia is built to support Loan Officers by managing inbound and outbound communication, collecting key information, and ensuring your borrowers and leads feel taken care of 24/7.

What Mia Can Do

Mia is more than an answering service. She’s an intelligent assistant designed specifically for mortgage workflows.

• Answers inbound calls and transfers calls when needed
• Takes messages and collects callback information
• Leaves voicemails and responds to common questions
• Makes outbound calls to past clients
• Helps you stay proactive without manually dialing every follow-up

Built-In Post-Closing Support

One of Mia’s most valuable features is post-closing communication. For example, she can call borrowers 20 days after closing to remind them about their first payment due date—helping reduce confusion and strengthening your long-term client relationship.

Mia can also make Rate Watch calls when rate drops are triggered, helping you stay top-of-mind with your database and identify refinance opportunities.

Clear Call Summaries (So You Don’t Miss Anything)

After each call, Mia provides a summary through email, Action IQ tasks, and activity feeds—so you always know what happened and what to do next.

Why It Matters

In a market where responsiveness is everything, Mia helps you stay competitive. You can be in appointments, handling closings, or working files while still delivering fast, professional communication.

The Bottom Line

Mia helps you protect your time, capture more opportunities, and create a better borrower experience—without adding more hours to your day.